Why Software Sucks (Windows Mobile Live Search vs. Google Maps Mobile)

Sorry Microsoft but you lose this battle (in the same way that Google beat UPS in David Platt’s classics Sweden story).

Using your mobile to find local information and directions is really useful; I have both Live Search and Google maps installed on my TyTn II.  Live Search has recently added the ability to find your location without a GPS – using triangulation or your IP address I assume.  Google maps has had this for a while.  So imagine this situation:  I live in Kent, UK, both apps find me fairly accurately without using the GPS, which is great.  The TyTn II does have a GPS but it is never as quick to get the first location, so having both options is nice.

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So I wanted to find out about restaurants in Chislehurst which is also in Kent, UK, but some distance away …  In Live Search what I assume I need to do is click the Change Location link and enter Chislehurst for the search, then enter restaurant for the <Business or Category>.  so I know that I have at least a few steps already to get the information I want (change location, search, confirm location, enter “restaurant”, search) Here’s what happens when I click change location:

image image image

What?  I am changing location, why is it searching “near Snodland”? I try something more obvious:

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Hmm – this cannot be right.  Live Search is obviously not letting me change location – a bug maybe, but how could anyone have missed this before it was released?  What’s more even if I find the location I want I still have to search again to find restaurants there.  Why can’t I just search for restaurants in Chislehurst in one step?

Contrast this to Google Maps:

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In one simple search I have exactly what I want.  Zizzi’s is the restaurant I am looking for.  What’s more I can get a wealth of further information about the restaurant if I want:

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I thought that perhaps I was just using Live Search incorrectly, so I had another go:

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Err no.  So now it is looking for “restaurants in chislehurst near snodland” and comes up with restaurants in Bromley????  I even tried going into settings and turning off the Locate Me feature altogether but this made no difference.

This is sorry result for Windows Mobile – let’s hope that Microsoft have these bugs and UI workflow sorted for Windows Mobile 6.5 and 7!

Ian

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posted @ Wednesday, January 28, 2009 9:24 AM

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Comments on this entry:

# re: Why Software Sucks (Windows Mobile Live Search vs. Google Maps Mobile)

Left by Gary at 2/12/2009 9:15 PM
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Ian,

I'm the PM at Microsoft on this product. First, I have to apologize for the terrible experience you had with Live Search. In the recent version, we actually tried to go to a one-box approach to improve the UX, but in doing so, we've introduced new problems. We're actively investigating these issues, and we're working to fix it as soon as we can. Sadly, this might mean we have to go back to the two-box approach. Sadly, this might mean that we will have to go back to the two-box approach, which means you'll have to set your location first, and then search near it.

If you or any other readers of your blog have other examples like this that are broken, please send us feedback to lsmobile@microsoft.com.

Thanks!
-Gary

# re: Why Software Sucks (Windows Mobile Live Search vs. Google Maps Mobile)

Left by Steve at 2/21/2009 11:43 PM
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Great article reinforcing how crap the UX is on MS products.

Love the comment from an alleged MS rep above, they tried the 'one box method', but COULDN'T GET IT TO WORK, so went back to the two box method and STILL CAN'T GET IT TO WORK as your article clearly describes.

Excellent!

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